What it is
Chatwoot is a shared inbox for customer conversations. A live-chat widget on your site, plus email and social channels, all land in one place where your team can reply, assign and track. It gives a small team the support setup that usually costs a lot more per agent.
What you'd be replacing
Replaces Zendesk or Intercom for support: live chat, shared inbox and basic help-desk workflow, without steep per-agent pricing.
What you get
- Website live-chat widget
- Shared inbox across channels
- Email, WhatsApp and social inboxes
- Assign conversations to agents
- Canned responses and labels
- Basic automation rules
- Contact history
- Team performance reports
Good to know
Deep enterprise features (advanced SSO, audit logs, custom agent-capacity rules) live in Chatwoot's separately-licensed enterprise directory - we run the open core, which suits SMB support well.